Offering Passengers Five Ways to Request Service 24/7, Metro Taxi Connecticut Operates "Accessible Dispatch" for NYC Accessible Taxicabs in Manhattan
WEST HAVEN, Conn. (Oct. 1, 2012) -- Based on a national search and RFP bid process, the New York City Taxi and Limousine Commission (TLC) has awarded Metro Taxi Connecticut a two-year contract to launch the TLC’s new program, which now provides wheelchair-accessible taxi dispatching services to New York City taxi users.
Metro Taxi, the state’s largest taxi company, was awarded a contract to dispatch on-demand, wheelchair-accessible taxis to the disabled community throughout Manhattan. The New York City Taxi and Limousine Commission (TLC) awarded the contract to the Connecticut taxi company earlier this year through a competitive bid process following a year-long national search.
Under the company name “Accessible Dispatch,” Metro Taxi is now dispatching New York City’s wheelchair-accessible Yellow Cabs to locations within Manhattan. The New York taxis are being dispatched from its West Haven headquarters utilizing leading-edge dispatch technology, providing on-demand transportation 24/7, 365 days a year, with no advance reservations needed.
There are five ways to request a New York City wheelchair-accessible taxi:
1. Call 311
2. Call the dispatch center directly: (646) 599-9999
3. Text a request to: (646) 400-0789
4. Use the free mobile app, “WOW Taxi” (Wheels on Wheels)
5. Order online at www.accessibledispatch.com
Key attributes of the Accessible Dispatch’s service include:
· Wheelchair-accessible taxis respond to trips originating in Manhattan and ending anywhere in the NYC’s five boroughs and including all regional airports.
· There are no extra costs to passengers. Customers pay the regular metered taxi fare in New York City from the point of pick-up to destination.
· Accessible vehicles in the NYC fleet include both rear and side-entry minivans and side-entry “MV-1”mobility vehicles.
· All drivers who operate wheelchair-accessible taxicabs have been trained in wheelchair assistance, boarding and de-boarding protocols, disability awareness and passenger sensitivity.
“We’ve chosen the very best and most experienced partner imaginable to oversee and manage the service, and it is ready and open for business,” said New York City Taxi and Limousine Commissioner David Yassky, referring to Metro Taxi Connecticut. “This is an entirely new kind of service, and it is a real and tangible reflection of our dedication to making quality taxicab service available to all those who want it,” he added.
“Metro Taxi has been extraordinarily responsive to the transportation needs of the Disability Community here in Connecticut,” said Michelle Duprey, director of the City of New Haven’s Department for Persons with Disabilities. “I am confident that the Disability Community in New York City will be equally as happy as we have been in New Haven.”
About Accessible Dispatch:
As a company, Accessible Dispatch is operated by Metro Taxi, Connecticut’s largest full-service taxicab company, which has a successful record of providing wheelchair-accessible taxi service to its customers in a 16-town service area.
Founded in 1987, Metro Taxi has a long-established record of transportation services and advocacy for Connecticut’s large Disability Community. The company was the first to bring wheelchair-accessible taxicabs to Connecticut in 2009. Over the past two years, Metro Taxi has replaced almost half of its 161-vehicle fleet with MV-1s, the first purpose-built, U.S. manufactured wheelchair-accessible taxicab to meet the standards of the Americans with Disabilities Act (ADA).
“We’re very excited to provide this vital service to New York City taxi passengers,” said William Scalzi, founder and president of Metro Taxi Connecticut who serves on the Board of Directors for the Americans with Disabilities Act Coalition of Connecticut (ADACC).
“We’ve been a leader in wheelchair-accessible transportation in Connecticut and are greatly looking forward to bringing our best practice to New York City and collaborating closely with its Disability Community and other key stakeholders,” said Scalzi.
About the TLC:
The TLC was created by New York City Charter mandate in 1971, and is the agency responsible for the regulation and licensing of almost 200,000 yellow medallion taxicabs and For-Hire Vehicles, their drivers, and the businesses that operate and support their industries. It is recognized as the nation’s largest and most active taxi and limousine regulatory body.
To learn more about the TLC, or to review its rules, regulations and procedures, visit its official web site at www.nyc.gov/taxi, call 311 in New York City, or call (212) NEW-YORK from outside of New York City.