SHELTON, CONN.—DiMatteo Group, which celebrated its 50th anniversary last year, promoted Alice McCarthy of Seymour, Conn., to senior account manager, health benefits, and Donna Monks, CIC, of Trumbull, Conn., to commercial lines account manager, team lead.
In her new position, McCarthy answers service calls from DiMatteo’s health benefits clients regarding general questions, billing issues, coverages and endorsements. She also assists clients who need to make coverage changes. She informs clients of their coverage choices and explains the exclusions and exposures of the policy options. McCarthy also processes small employer group renewals and provides health-insurance options to individuals and to those who are eligible for Medicare.
Prior to her promotion, McCarthy was DiMatteo’s health benefits account manager. Prior to joining DiMatteo in February of 2010, she worked for 15 years MHN-Healthnet Inc., Shelton, Conn., holding positions ranging from senior broker coordinator to manager of account services, and most recently account manager for the Northeast. McCarthy attended the Stone Business School, New Haven, Conn., and currently is pursuing her Bachelor of Arts degree in business management from the University of Phoenix.
In her new position, Monks, is the team leader of the commercial lines department. She oversees and assists in the overall management of the commercial lines department.
Prior to her promotion, Monks served as DiMatteo’s commercial lines account manager. In this position she was a liaison for customers and carriers in DiMatteo’s commercial lines business. She joined DiMatteo Insurance Service Center in 2003 as a personal lines senior account manager. In 2007, she was recognized for her professionalism with the National Alliance for Insurance Education and Research’s Outstanding Customer Service Representative of the Year award. Monks earned her Bachelor of Arts degree from Montclair State University, Upper Montclair, N.J.
Established in 1960, DiMatteo Group, formerly DiMatteo Insurance Service Center, is a family-owned and operated insurance, employee benefits and financial services organization. The agency’s services include personal, commercial, life and health insurance, investments and financial planning and tax preparation. The company is based in Shelton, Conn.