Advertise Here

Ludwig 0002 161607 1

Alexion: Blame It On Brazil or Kanuma -The Stock Dives, And The Movers Get…

Alexion's New CEO Ludwig Hantson is making major executive changes By Mitchell Young New Haven: In spite of unexpected sales and earnings growth announced by Alexion Pharmaceuticals [Nasdaq: ALXN] just weeks ago, the…
Lieberman Joe March 2012 336x224

With Trump's Legal Pick Lieberman Is Likely Off FBI Job List

By Ana Radelat ctmirror.com Trump Picks Lieberman Associate Kasowitz As Personal Lawyer In Russia Probe Washington – President Donald Trump’s decision to hire attorney Marc Kasowitz to serve as his private lawyer during…
GNHCC TONY RESCIGNO

Rescigno to Retire from Greater New Haven Chamber of Commerce

CHAMBER RELEASE New Haven, CT (May 22, 2017) – After 17 years of service as the President of the Greater New Haven Chamber of Commerce (GNHCC), Anthony Rescigno announced today his plans to retire on December 31, 2017. A…
govbanner

Dems Say Yes To Pot Cash, Casinos, Big Cuts To Munis

Democrats would slash municipal aid, allow casino, legalize pot By Keith M. Phaneuf ctmirror.com Hartford: House and Senate Democrats Tuesday recommended opening a new casino, legalizing marijuana and imposing deep cuts to…
CTGOP

Senate GOP Not Ready To Share CT Budget Fix With The Public

By Keith M. Phaneuf ctmiror.com Another question of public access arose Monday in the struggle to balance the next state budget. While Gov. Dannel P. Malloy and three of the four legislative caucuses either have released —…
insurance rates

Health Insurers Seek Big Rate Hikes, Blame Obamacare’s Uncertain Future

By Ana Radelat ctmirror.com Hartford: The state’s health insurers are asking for sizeable rate increases for individual and small-business policies sold in 2018, led by Anthem, which is seeking an average 33.8 percent…
Screen shot 2017 05 04 at 7.06.30 PM

Auto Dealers Cite Tesla Cheating Report, To Stop Exemption Bill

Dealers Are Charging Up to Challenge Tesla - with Cars Too The DMV report says Tesla's Greenwich showroom violated Connecticut's auto sales law. BMW is expected to make a near total committmen to electric vehicles in the…
nina agidal

Casino Revenues Stable, Foxwoods Weak, Mohegan Up

Mashantucket, Uncasville: Connecticut’s casinos have reported mixed results for April. Foxwoods reported slot revenue of $39.4 million for the month, down 3% compared to $40.7 million in April of 2016, the state received…

After Layoffs, Investigation, New CEOs - Alexion Reports Results

Alexion logo color
By Mitchell Young New Haven: Worry warts that reacted to Alexion Pharmaceuticals, Inc.’s [Nasdaq: ALXN] announcement that it…

That’s The Spirit, Bradley Adds New Airline to The Mix

spirit air
Windsor Locks: Will Connecticut residents have something new to complain about or will they revel in a new low cost travel…

Across Connecticut - Craft Beer Is Brewing

delima
Anderson Sant’anna Delima, Head Brewer at Hell or High Water Brew Pub In South Norwalk, [2012 Interview With New York Times]…

New Haven Biotech To Go Public In $125 Million IPO

biohaven
By Mitchell Young New Haven: Biohaven Pharmaceuticals founded in 2013, is developing treatments for neurological diseases…
the american health care act gop

What The GOP Obamacare Replacement Bill Means For You And CT

By, Arielle Levin Becker, ctmirror.com Members of Congress will begin moving forward today with efforts to pass the American Health Care Act, a proposal to replace many of the major provisions of the Affordable Care Act, the…
Screen shot 2017 03 01 at 11.03.38 AM

Connecticuters [not our word] Earn $11 Million in 2016 with Airbnb

HARTFORD: In July the State of Connecticut cinched a deal with Airbnb, the home sharing company, to collect taxes from its “host” facilities. According to the company, Connecticut’s 2,400 active hosts earned more than $11…
women tech

There is No Stemming These Women's Tech Chops

Connecticut Technology Council Announces the 2017 Women of Innovation® Finalists and Awards Gala. HARTFORD: The Connecticut Technology Council (CTC) announced the 50 Women of Innovation finalists for its 2017 Women of…

We're #1 – Hydrogen Company Acquisition

hydrogen
MERIDEN: Proton OnSite founded in 1996 is expected to be sold and merged into Nel ASA, an Oslo, Norway based hydrogen…

Hartford Insurance Execs Looking For A Friend In Washington

cadeuces
By Mitchell Young WASHINGTON: Aetna [NYSE: AET] and Cigna [NYSE:CI] have watched their huge mergers collapse this month…

Health

insurance rates

Health Insurers Seek Big Rate Hikes, Blame Obamacare’s Uncertain Future

By Ana Radelat ctmirror.com Hartford: The state’s health insurers are asking for sizeable rate increases for individual and small-business policies…
cadeuces

Connecticut Health Plans Not Happy With Trump ACA Overhaul

Insurers: Trump hasn’t committed to payments that would keep them in ACA exchanges By Ana Radelat ctmirror.com Washington: Despite reports to the…

St. Vincent's Hospital Says No Sale Imminent

stvincents
BRIDGEPORT: In meetings in late February [see report] hospital executives told employees that it was considering a potential sale or merger in the…

What The GOP Obamacare Replacement Bill Means For You And CT

the american health care act gop
By, Arielle Levin Becker, ctmirror.com Members of Congress will begin moving forward today with efforts to pass the American Health Care Act, a…

Hartford Insurance Execs Looking For A Friend In Washington

cadeuces
By Mitchell Young WASHINGTON: Aetna [NYSE: AET] and Cigna [NYSE:CI] have watched their huge mergers collapse this month under the weight of lawsuits…

CT Hospitals Launch TV Ad To Protest New Tax Proposal

hosptialtv
By: Keith M. Pahneuf, ctmirror.com Connecticut’s hospital industry launched a new television ad Thursday to protest Gov. Dannel P. Malloy’s proposal…

Hospitals Worry Medicaid, Obamacare Changes Could Bring Pain

marna borgstrom
By, Arielle Levin Becker [This is a significantly edited version, the complete article can be found at ctmirror.com] With the potential for major…

Hospital Lights Up Cannabis Research

marijuana clear
HARTFORD: St. Francis Hospital and Medical Center’s medical marijuana research program has been approved by the state. The hospital say’s its…

Connecticut On Santa’s Good List For Once

healthstates
Connecticut companies may want to move down South to save on electricity and wage costs, but according to the 2016 report by the United Health…

To Err is Human, Unless It Is Happening to You

medical error
State Measure Errors In Connecticut Hospitals HARTFORD: Good news from the Connecticut Department of Public Health, errors or what they call “adverse…

ConnectiCare and CliniSanitas Partner for Retail Locations

connecticare
FARMINGTON: Just a month after threatening to pull out of Access CT, Connecticut’s Health Care Exchange. ConnectiCare revealed a new and for a health…

TB or Not TB

Hartford: Cases of Tuberculosis have decreasing in the nation and Connecticut since 1990,with the low hitting in 2013. Things have stated to change…

Technology

FUELCELL

Fuel Cell Picks Up Some Financial Energy

Danbury: FuelCell Energy Inc. [Nasdaq: FCEL] stock went on a world wind trip this week losing 10% of it value on a single day May 2. The stock closed…
mob 1 cr sm

Milford Fisheries Lab Invents “Man Overboard” Rescue Device

Milford: Northeast Fisheries Science Center's Milford Laboratory has developed a “Man Overboard” rescue Device. The device is the invention of Robert…

CT Tech By The Numbers

Connecticut TechIndicators
Fifty State Tech Reports Present Connecticut Data CONNTACT.com Compiled Comparisons With Our State Neighbors Below The state of Connecticut and many…

CONNECTICUT INNOVATORS: Stitching Together A Next Generation Product

stapler head
A Global Healthcare Giant Engineers and Builds New In Connecticut By Mitchell Young NORTH HAVEN: Leon Hirsch was hoping to get his entrepreneurial…

Tech Council Selects Top Women Innovators From 50 Leaders

AWARD RELEASE HARTFORD: Fifty women from across Connecticut were honored for their innovation and leadership during the thirteenth annual Connecticut…

Connecticut's Fastest Growing Tech Company - Reports Results

revolution lighting
STAMFORD: Revolution Lighting Technologies, Inc. [Nasdaq:RVLT] was recognized as Connecticut’s fastest growing technology company by the Connecticut…

Fast Growing Branford Software Innovator Acquired By Leading Global…

corinformatics
Core Informatics CEO: Gabelle wants to "accelerate the digital lab." BRANFORD: Core Informatics one of Connecticut’s fastest growing technology…

CT Venture Arm Invested Broadly To End 2016

Business Technology Internet 172328840
ROCKY HILL: The fourth quarter of 2016 brought a great stash of new cash to 31 companies across Connecticut and beyond, from Ridgefield to Tolland.…

Fast Growing etouches – Hiring and Acquiring

etouch
NORWALK: etouches is a global provider of cloud event management software and one of Connecticut’s fastest growing companies. Ranked 461 on…

Connecticut’s $5 Million Global Venture Challenge Opens Applications to…

globalchallenge
PRESS RELEASE: VentureClash 2017 focuses on attracting Internet of Things, Digital Health, FinTech and InsureTech companies ROCKY HILL: Connecticut…

Real Estate & Construction

Median Home Sale Price Hits Lowest February Mark In Five Years

house price decline1
Boston: The Warren Group publishers of the Commercial Record have released a report on Connecticut single-family home sales. According to their data,…

Massachusetts Company Wins Over Towns for Senior Living

sellect 1024x1024
Darien: LCB Senior Living (LCB) of Norwood, Mass has purchased One Parklands Drive, formerly one of two office buildings located in Parklands Office…

Investor Manager Picks Up Retail Properties

willing biddle
Willing Biddle Scoops Up FC Retail Properties Greenwich: Urstadt Biddle Properties Inc. (NYSE:UBA and UBP) has acquired a portfolio of four retail…

Downtown Development Garners Team Award

Hayn201703 4709 72
Westport: Bedford Square, a new mixed-use development in downtown has garnered top honors from the Connecticut Building Congress. The…

The Warren Group Partners with MIT Center

warren
Warren hooking up with MIT BOSTON: The Warren Group [TWG ] publisher of the Commercial Record announced it entered into a new data sponsorship…

North Haven Proved Open to “Open Space” Purchase

bigstock green stylized tree 26153927
North Haven: A 30 acre parcel of “Open Space” land at King Highway was purchased by the Town of North Haven for what is being called “passive…

Hartford Architects Take Home Awards

symetry partners amenta
Boston: Amenta Emma Architects was honored with two awards at the 10th annual IIDA New England Design Awards ceremony on March 2. Symmetry Partners…

Office Building Sold for $4.8 Million

800 POST ROAD
Darien: 800 Post Road a fully leased three-story office and retail property was sold for $4.8 million. Louis Zuckerman and Patrick Colwell of CBRE…

Funding Company Pulls In Big Financing for Connecticut Apartments

Motti Blau
Windsor: Eastern Union Funding arranged $57.9 million financing in multifamily real estate transactions on behalf of two of its New York-based…

International Manufacturer Earns Gold In Danbury

SLAM Belimo 300x200
Danbury: BELIMO headquartered in Hinwil Switzerland has more than 1400 employees world wide and it emphasizes sustainability and energy efficiency…

Government

With Trump's Legal Pick Lieberman Is Likely Off FBI Job List

Lieberman Joe March 2012 336x224
By Ana Radelat ctmirror.com Trump Picks Lieberman Associate Kasowitz As Personal Lawyer In Russia Probe Washington – President Donald Trump’s…

Malloy and Unions Close to $1.6 Billion Dollar Deal - Extends Benefits…

Malloy CROP
By KEITH M. PHANEUF ctmirror.com Hartford: Gov. Dannel P. Malloy and state employee unions stand on the cusp of a concessions deal worth close to…

Dems Say Yes To Pot Cash, Casinos, Big Cuts To Munis

govbanner
Democrats would slash municipal aid, allow casino, legalize pot By Keith M. Phaneuf ctmirror.com Hartford: House and Senate Democrats Tuesday…

Senate GOP Not Ready To Share CT Budget Fix With The Public

CTGOP
By Keith M. Phaneuf ctmiror.com Another question of public access arose Monday in the struggle to balance the next state budget. While Gov. Dannel P.…

Demcrats Divided On New Taxes - Speaker In, Governor Out, Majority Leader…

aersimowicz and ritter
Speaker Aresimowitz [L], won't rule out new taxes, including on the "wealthy", Majority Leader Ritter, new taxes haven't pulled in the anticipated…

FBI Director: I'd Rather Be In Connecticut

Comey testifies 768x497
Comey: No regrets over Clinton emails, but he’d rather have been on the CT shore By Ana Radelat ctmirror.com Comey: No regrets over Clinton emails,…

CT Non-Profits Targeted For Sales Tax

rojas
Rep Jason Rojas, D-East Hartford: Taxing non-profits are an option. Finance panel eyes ending sales tax exemption for nonprofits By: Keith M Phaneuf…

Labor To Business, "You're Not Paying Enough Taxes"

labor
Labor Study: Businesses can pay more to preserve CT’s quality of life By Keith M. Phaneuf ctmirror.com HARTFORD: Connecticut businesses can afford —…

 In pioneering a new model of patient care, Griffin Hospital is a trailblazer

 

 

 Griffin Hospital, a not-for-profit, tax-exempt subsidiary of the Griffin Health Services Corp., is a 160-bed acute care community hospital serving more than 100,000 residents of the lower Naugatuck Valley. It also serves as the flagship hospital for Planetree Inc., an international leader in patient-centered care that has received national recognition for creating a facility and approach to patient care that is responsive to the needs of patients. Griffin has more than 280 active and courtesy physicians who have admitting privileges. It is affiliated with the Yale School of Medicine and accredited by the Joint Commission.

 Griffin is recognized for having industry-leading patient satisfaction ratings and has received numerous quality and clinical excellence awards. It is the only hospital to be named on Fortune magazine's “100 Best Companies to Work For” list for ten years running, and was the only Connecticut hospital named a "Top Quality Performer" on key quality measures by the Joint Commission in 2011.

 Planetree is a consumer health-care organization dedicated to humanizing health care. The planetree, or sycamore tree, is the tree under which Hippocrates, the founder of modern medicine, sat when he began teaching his medical students in ancient Greece. In 1992, the hospital instituted Planetree, an innovative model of health care that puts patients' needs first.

 In Planetree’s patient-centered approach to health care, providers partner with patients and their family members to identify and satisfy the full range of patient needs and preferences. The program counts several hundred hospitals and health-care organizations in the U.S., Canada, South America and Europe among its members.

 “I’ve seen a lot of changes since the Planetree program began,” says William Richter of Oxford, a former member of the hospital’s Community Advisory Council and a volunteer there for the past 14 years. “With the council, we got together once a month to talk about what we observed, what patients may have told us or what we heard around the hospital. We look at the feedback to see if something works or doesn’t work. We’ve gotten good feedback on the program.”

 Richter says the council sees patient comments received by various means, including his own observations in his role as an ambassador for the volunteer program, in which he greets people at the door and guides them to their destination in the hospital. He says the hospital is well-received in the community. He says Griffin keeps up with the bigger hospitals but they are more like “home” and very patient focused.

 “Customer service here is great,” he adds. “If we find something on a survey that doesn’t look great, we bring it up at our council meeting and at the next meeting, they’ll have it all squared away.”

 Susan Frampton, president of Planetree, which is headquartered at Griffin, says the program is one of the reasons Griffin remains one of the best places to work and that it has had many positive effects on the way the hospital treats its patients and conducts business.

 “Probably, the most important influence of Planetree has been on the organizational culture,” says Frampton, who earned her bachelor’s degree from Rutgers and her Ph.D. from UConn, both in medical anthropology. “We’re involved in working with hospitals and long-term care settings to help to transform their cultures from a provider-centered culture to a patient- and family-centered culture.” She notes that the process begins with input from the hospital staff, patients and families of patients to get a sense of the existing culture.

 Frampton says the best way to understand the benefits of Planetree is to visit one of its member hospitals. There, the visitor will find a culture that begins with music in the parking lot, greeters at the door and staff eager to please and make a patient’s stay comforting as well as keeping the patient informed about every aspect of his or her treatment.

 “We look for every opportunity to make it a better experience for the patients and their families,” adds Frampton. “It fosters transparency for the patients and allows patients to view their own medical histories and patient records” to answer questions about their condition.

 “It’s very much a model that engages patients and their families in their own care process,” notes Frampton.

 Patrick A. Charmel, president and CEO of Griffin Health Services Corp. and the hospital, began his association as an intern in 1979 while attending Quinnipiac University. He served in a variety of administrative positions and rose to become president in 1998. He also serves as president of Planetree Inc., a not-for-profit subsidiary of the corporation that supports an alliance of more than 170 hospitals in the U.S., the Netherlands, Canada and Brazil, and over 180 long-term care facilities and ambulatory care centers that are committed to patient empowerment and the delivery of patient-centered care.

 During his tenure, Charmel has earned the hospital a reputation as an award-winning innovative organization, recognized as an industry leader in providing personalized consumer-driven health care in a healing environment. Under his leadership, Griffin was selected as the 2008 Top Leadership Team in Healthcare in the nation for community and mid-size hospitals by Health Leaders Media.

 Griffin has earned numerous quality, value and patient experience awards from various national organizations that measure and monitor hospital performance. It is the only Connecticut hospital named a 2011 Top Quality Performer by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), which accredits health care organizations in America. The hospital was also recognized by Premier Healthcare Alliance as a winner of the 2010 Premier Award for Quality, placing it in the top one percent of the nation’s hospitals.

Charmel is also president of the board of governors of the Quinnipiac University Alumni Association and a university trustee. In 2011, he received the Distinguished Alumni Award from the Yale School of Public Health. He is a recipient of the 2009 Planetree Lifetime Achievement Award.

 

 

Charmel is co-author of Putting Patients First: Designing and Practicing Patient-Centered Care (Jossey-Bass, 2003), which received the American College of Healthcare Executives health care book of the year award in 2004. A second edition of the book was published in October 2008.

 “I’ve known Patrick since he was my student intern when he was a junior in the health-care program at Quinnipiac,” says William C. Powanda, the hospital’s vice president. “He’s a humble, self-effacing natural leader who leads by example and his personal values dictate how he manages. He’s passionate about excellence and providing a patient-centered, exceptional experience for every patient Griffin serves.”

 Powanda notes that Griffin’s employees, physicians and his colleagues respect him because he is truthful and straightforward.

 “Even if you don’t agree with him, you appreciate his candor and the rationale for his position,” adds Powanda. “He would never ask anything of an employee that he wouldn’t do himself. I’m proud to call him a colleague and friend.”

Charmel, who’ll celebrate his 15th year as president in February, says he never imagined he’d one day become the CEO of the very hospital where he had worked as a college intern. He figured he’d work there for several years, then move on to a different organization and work his way up the corporate ladder.

 “That’s the typical career progression,” says Charmel, who next month also will mark 33 years at Griffin. “You start in a small- or medium-sized hospital in a junior position and you move up and take on more responsibility because there’s more prestige associated with that. In this organization, I’ve had opportunities to take on additional responsibilities, be progressive, be creative, try new things and, once they’re implemented, actually see some results.”

 By contrast, Charmel adds, “In a larger organization, you can exert a lot of effort and not see a lot of positive movement. And that’s a little frustrating, if you’re results-oriented as I am. This is the kind of place where you have committed people who embrace change and are willing to try new things. You can actually turn the dials here and watch things happen. In a large place, you can turn the dials and see no response. From my point of view, this is the ideal place.

 “For folks that are really dedicated to caregiving, this is the place that allows them to practice it,” says Charmel. “The model here gets stronger over time as because people are drawn here to work because they are committed to that type of approach.”

 Charmel says that Griffin’s employees are prepared to make personal sacrifices to insure that patients get the best possible care in an environment that’s conducive to healing.

 “It’s not only in direct caregiving, but also it’s an effort to create an environment for caregiving and that takes a lot of effort,” Charmel explains. ”It’s resulted in our folks getting a real sense of satisfaction because they know that they’re meeting or exceeding the expectations of their patients. Our folks have a great deal of pride in what they give to their patients, and that’s what makes us a great place to work.”

 “We’ve got a national reputation and we’re a model for the industry but we’re intimate and a group of committed caregivers that really see themselves as a family,” adds Charmel. “So it’s the best of both worlds.”